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Festival Site

Opening Hours | First Aid | Photo & Film | Merchandise | Earplugs | Recycling | Toilets | SafetyDrugs | Security near and in front of the stageLost & FoundSafelockers | Mobile guide

Opening hours

  • The ticket desks at the festival entrance open on Wednesday afternoon at 12 noon. You can pick up your festival wristband there when you show your ticket. 
  • A combi or Thursday wristband gives you access to the festival site from 6pm on.
  • On Thursday, Friday and Saturday the doors will open at 11am.

First Aid

During the festival a first aid team of 'Vlaamse Kruis' ('Flemish Cross') and a doctor will be permanently present. You can recognize the first aid post by their yellow flag with a black cross.

Photo & Film

Festival visitors may be filmed or photographed at or near the Pukkelpop festival site.
(Semi-)professional photography, drones and film equipment are prohibited on the festival grounds.

Merchandise

There will be a merchandise stand on the festival grounds in the passage between the Marquee and the Main Stage. You can buy fun Pukkelpop gear at the stand, but it also sells clothes and gadgets from your favourite bands.

Earplugs

Bring along your own earplugs or get some at the Blox Shop, near the lockers at the entrance.

Recycling

  • Pukkelpop is an environmentally conscious festival that puts great emphasis on sustainability.
  • Pukkelpop promotes the use of environmentally friendly and recyclable products and packaging.
  • Waste is sorted and recycled as much as possible.
  • See which efforts we are doing and how you can contribute!

Toilets

  • All over the festival site there are hundreds of metres of urinals and about 425 toilets, which are cleaned regularly.
  • In every toilet area there are washbasins where you can wash your hands.
  • The toilets and the toilet paper are free. So do not use the ditches or fences – respect the environment and the other festivalgoers.

Safety

In case of emergency, follow the safety instructions:

  • Don’t call, text.
  • Stay calm.
  • Get yourself to safety first.
  • Leave belongings behind.
  • Go to nearest emergency exit.
  • Follow instructions of security staff.

Drug policy

The judiciary of Limburg wants a clear and simple drug policy during e.g. festivals: drug possession is not tolerated.
Police officers will carry out targeted drug checks, e.g. on the access roads, the parking lot, the camp sites and at the entrance.
Visitors can dispose of their drugs anonymously in deposit boxes, placed at the entrances of the festival and camping grounds.

Security near and in front of the stage

No crowd surfing! 
Please respect this safety measure or you may be evicted from the festival site without ticket refund.

Safety corridors
The safety corridors consist of a solid construction of freestanding barriers enabling security personnel and emergency services to carry out evacuations/interventions without disturbing the crowd. The barriers are constructed to divert crowd pressure towards front and sides.

Ground
Rubber studded tiles must keep the area in front of the main stage from becoming slippery and muddy.

Video screens
Thanks to the video screens on either side of the stage, fans at the back can also enjoy a full view of what’s happening on the main stage. In other words, you don’t have to be pressed up against the stage to enjoy the festival.

Lost & Found

Lost or found keys, wallet or any other valuable object on the festival site?
Go to the ‘Info Corner /Lost & Found’ on the festival site. Open until the last show at the Main Stage has ended. Use #pkplostfound to spread your message! On Sunday 'Lost & Found' can be reached across the church at Tulpinstraat (info corner Stad Hasselt), between 9am - 4pm on Sunday.

Did you lose or find an item during Pukkelpop? Let us know: info@pukkelpop.be

Safelockers

Thanks to the SafeLockers provided by Mobile Lockers, you can store your belongings safe and sound behind lock and key for 1 day or throughout the festival. These lockers are a great place to store your valuables or extra clothing, or a motorcycle helmet. The lockers are guarded and can be accessed during festival hours on every festival day.

Price

  • One locker for one day costs €7
  • One locker for the entire festival costs €20

Measurements

The measurements are 30 x 30 x 45 cm.

Location

The safelockers are located next to the entrance of the festival.

Please note

  • Day lockers are emptied every evening.
  • All lockers need to be emptied on Saturday night before the closing of the festival.
  • Forgot something? Lost & Found can be reached at the festival entrance between 9am - 6pm on Sunday.

Mobile guide

Everybody appy? (Powered by Proximus)
The Pukkelpop App will navigate you through the festival and its many stages, artists and fringe events – for free!
All you need to do is download the app. Available for iOS and Android.
You’ve downloaded it already? Then don’t forget to update the app periodically!

WIFI (Powered by Coca-Cola)
The festival arena includes several WiFi areas. At the Resto Area, Food Wood, the videowall between Castello & Booth and at Camping Chill, Camping Relax and Camping Relax+.

Charging your phone? (Powered by Proximus)
Recharge your phone at the Main Entrance,Resto Area and the Dance site. Or rent a powerbank at the entrance of the festivalsite or at one of the campings.

You can also charge your phone in a locker at camping Chill and camping Relax.

La Batterie Folie
Need to recharge your battery? Check La Batterie Folie in the new ‘loading zone’ at Food Wood. Also for minor technical malfunctions the place to be! Open every festival day from 11 am to 10 pm.

FAQ: General

  • What is prohibited at the festival site?

    Prohibited at the festival site:

    • Fluids, beverage cartons, bottles, glass, cans, camel bags, drugs, sharp objects, alcohol, animals, sound -, film -, video - and photo equipment, drones, selfie sticks, fires and any other objects which may be considered dangerous by the organization. 
    • The organisers reserve the right to search bags and people at the entrance to the festival grounds. You'll also have to pass a walk-through metal detector. Visitors who refuse to cooperate or who are found in the possession of drugs or narcotics will be banned from the festival.

    Feel free to bring a folding umbrella! 

  • When does Pukkelpop take place?
    • Pukkelpop 2017 takes place on the festival grounds of Kiewit, Hasselt on Wednesday 16th, Thursday 17th, Friday 18th and Saturday 19th of August.
  • Can I find food and drinks at the festival site
    • Pukkelpop offers a wide range of food to its visitors: from vegetarian or biological to fast food. Food from different cultures is served at our catering stalls and in a special area, Food Wood. Soft drinks and beer can be bought at the drink stalls scattered all over the site. Specialized stalls sell coffee, milk, cava or fruit juice.
  • Where does Pukkelpop take place?
    • Pukkelpop takes place on the festival grounds of Kiewit, Hasselt (Belgium).
  • Price & access combi ticket?
    • With a combi ticket you get access to the festival on Thursday, Friday and Saturday. On Wednesday you can already access the festival grounds at 6 pm for the Boiler Party.
    • A combi ticket costs €199 all in (including train and bus ticket, 4 days camping, € 5.5 booking fee and € 1.5 mobility contribution)
    • Acces festival terrain: Thursday till Saturday from 11.00 am until 02.00 am
    • Acces campsite: from Wednesday, 12.00 (noon) until Sunday 12.00 (noon)
  • Price & access day ticket?

    THURSDAY TICKET

    • Access festival terrain: Wednesday, 6.00 pm.
    • Access Camping Relax: from Wednesday, 12.00 (noon) until Friday 12.00 (noon)
    • A day ticket is €99 all in (public transport NMBS (train) & De Lijn (bus), 2 days camping at Camping Relax, including €5.5 service costs and €1.5 mobility contribution).

    FRIDAY TICKET

    • Access festival terrain: Friday, 11.00 am.
    • Access Camping Relax: from Thursday, 12.00 (noon) until Saturday, 12.00 (noon)
    • A day ticket is €99 all in (public transport NMBS (train) & De Lijn (bus), 2 days camping at Camping Relax, including €5.5 service costs and €1.5 mobility contribution).

    SATURDAY TICKET

    • Access festival terrain: Saturday, 11.00 am. 
    • Access Camping Relax: from Friday, 12.00 (noon) until Sunday, 12.00 (noon)
    • A day ticket is €99 all in (public transport NMBS (train) & De Lijn (bus), 2 days camping at Camping Relax, including €5.5 service costs and €1.5 mobility contribution).
  • What's the minimum age for attendance?
    • There is no minimum or maximum age: everybody is welcome at Pukkelpop! Please note that there is no special accommodation or no special ticket prices for little children. 

     

  • Accessibility for disabled festivalgoers
    • In collaboration with Inter, formerly known as Intro vzw, Pukkelpop puts in a great effort to make the festival accessible to the disabled. We have paid a lot of attention to the accessibility of the festival site and its surroundings.

    If you wish to make use of the mentioned facilities, please fill out this subscription form before 1 August 2017.

    Pre-register

    • If you have a disability, you can use the parking lot for people with a disability on the corner of Kempische Steenweg and Tulpinstraat. It is necessary to ask permission for this parking lot before 1 August. Without prior consent, it is not possible to use the parking lot.
    • There is an alternative, accessible and less crowded entrance for people with a disability. This entrance is located on the right of the main entrance. People with a disability can collect their festival bracelet at this entrance. One person is allowed to accompany him/her through this entrance. You recognize the entrance by the wheelchair symbol.
    • At the Main Stage, Marquee and Dance Hall we have provided viewing platforms for wheelchair users, people with crutches... with a grandstand view of the performing artists. Because we would like to allow as many disabled people as possible, only one friend/carer will be allowed to assist the disabled festivalgoer on the platform.
    • Right at the entrance to the festival ground, at camping Chill, Pukkelpop has foreseen a campsite for festivalgoers with a disability. Friends and relatives of disabled festivalgoers wishing to stay at this campsite are welcome at this facility as well (with a maximum of 4 people). Apply for your place at the camping site before 1 August. Just like any other camping facility, this one requires a valid campsite ticket.  Make sure everyone has a ticket for camping Chill. If this is not the case, please contact pukkelpop@inter.vlaanderen
    • Adapted toilets are situated in locations all over the festival site. At the accessible camping area you can find accessible toilets and showers.  
    • At the reserved camping facility, there is a nursing tent, where you can leave and pick up your wheelchair at night. Furthermore, there are adapted toilets, aids like a hoist, a nursing bed, a toilet chair...
    • You can also count on free assistance by Inter carers for e.g. setting up your tent, using the toilet, eating, getting around... Do not hesitate to turn to one of the Inter volunteers whenever you need help. You can find them on the festival site (at the viewing platforms) and in the dedicated camping area. You will recognize them by the white vest with the Inter logo.
    • Pukkelpop and Inter will also look for a solution whenever you have a problem with your wheelchair or another aid.
    • For people with hearing aids, Pukkelpop, Inter and Veranneman are setting up audio frequency induction loops at Main Stage and Marquee. By switching your hearing aid to the “T” position, you will enjoy much better sound quality and much less ambient noise.

    If you wish to make use of the aforementioned facilities, please fill out this subscription form before 1 August 2017.

    Pre-register

    Do you have a disability and do you have a problem to which you cannot find an answer ? Do you wish more information? Send a mail to pukkelpop@inter.vlaanderen.

  • Respectless behaviour

    Pukkelpop is a festival that welcomes everyone regardless of gender, language, political persuasion, racial or ethnic origin, religion or ideology, handicap or impairment, age or sexual orientation. We reject any form of physical or verbal abuse, harassment and respectless behaviour! 

     

     

  • Alcohol at Pukkelpop?
    • It is prohibited to serve drinks with more than 0.5% alcohol to people under 16; so a beer isn't possible.
    • It is prohibited to serve liquor to people between 16 and 18.
    • Bringing your own alcohol to the festival site is strictly prohibited.
  • Drug policy
    • The Limburg prosecutor’s office implements a transparent policy on the subject of drug use at public events such as festivals: drug possession is not tolerated.
    • As in recent years, police personnel will conduct targeted checks a.o. along access roads, in car parks, at campsites and at the entrance to the festival arena.
    • Visitors will have the opportunity to dispose of their drugs anonymously in special deposit boxes.
  • How do I automatically keep track of all Pukkelpop updates?
    • Keep track of all Pukkelpop updates automatically by signing up for the official Pukkelpop newsletter.
  • Working at Pukkelpop
    • Unfortunately Pukkelpop doesn’t work with individual volunteers. For over twenty years, our organisation has been calling upon associations based in and around Kiewit. All these associations are compensated for their efforts, funds they use to finance their day-to-day operation.